W5 error on nest therm

[Dzseigal]

• I am so frustrated. Have followed all the trouble shoot suggestions. Nada.
• no way to contact google. 
  my upstairs thermostat is connected and my downstairs one stopped connected to Wi-Fi a few weeks ago. I have intermittent tried to start it but to no avail.
• Thermostat is only 4 months old …
•  

[Markjosephp]

Hello Dzseigal,

I'm sorry to hear you're having an issue connecting your thermostat to your Wi-Fi network, and I appreciate all the steps you've taken. We'd like to take a look at this for you.

Could you please fill out this form with the needed information? I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hi Dzseigal,

I wanted to see if you managed to fill out the form. Let us know so we can move forward.

Thanks.
Mark

[Markjosephp]

Hello Dzseigal,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours. 

Regards,

Mark