nest app does not support aux heat

[abe72]

You would figure if a feature is available on the thermostat that it would be available in the app. I purchased the next gen3 so I can control my auxilary heat remotely but there is no option to manually turn auxilary heat using the mobile app. Will this be included in the next patch of the software??

[Markjosephp]

Hello abe72,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Miswiring or incorrect configuration might be the reason why auxiliary heating is not showing in the settings. To be sure, could you please share with us a photo of your previous and current thermostats' wiring?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[abe72]

I did your online chat and they said the app does not work with turning on auxiliary heat

[Markjosephp]

Hi abe72,

I appreciate your efforts in reaching out to our team. In addition, auxiliary heat can turn on when it's too cold outside or your heat pump needs to defrost. Manually enabling this is not available unless your heat pump isn't sufficient to warm your home. Also, the Heat Pump Balance settings would help so you could adjust how you use it.

Please have a look at this article and let us know if you need more help.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[abe72]

yeah I read, thats a bs response though. whatever feature is available on the nest should be available in the app. if its not then your team should work on implementing this feature as its would be beneficial to have.

[Markjosephp]

Hi there,

We hear you, Abe72. I understand your thoughts about this. We're always looking for ways to improve. So, please let our product team know about it by sending feedback. If there’s anything else I can help you with, please let me know, as we'll be closing this thread in 24 hours.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake