no replacement offer email for nest generation 2

[tomjab]

I have no record of receiving the replacement offer for my Nest generation 2 thermostat.  I see no one that has successfully obtained one either.    Why is there no apparent path to get this done?  Even ChatGPT gives a vague answer about contacting  Google.

[DJ56]

I had this email last April, I ordered it with the discount and installed it today. 

Dear Nest Learning Thermostat owner, Thanks for making Nest a part of your home. We truly value you as a long-time customer. We want to make you aware of some upcoming changes that will affect our earliest thermostats. On 25 October 2025, Google will no longer provide support for the Nest Learning Thermostat (2nd gen, Europe version) launched in 2014. You will still be able to change temperature, mode, schedules and settings directly on the thermostat, and existing schedules should continue to work uninterrupted. However, the thermostat will no longer receive software or security updates, have any Nest app or Home app controls or support other connected features like Home/Away Assist. See more details at our support website. To help with this transition and to show our appreciation for your long-term loyalty, we would like to offer a Google Home app-compatible thermostat from tado° for a special price. Please click this link to redeem your offer for a tado° Smart Thermostat X – Starter Kit at 50% off the retail price of £159.99. Please note that the Nest Learning Thermostat (3rd gen, Europe version, launched 2015) and Nest Thermostat E (Europe version, launched 2018) will continue to receive security updates and be controlled using the Nest and Google Home apps. Our support agents are available to answer any questions you may have about your Nest device. Please visit Google support to contact us directly for assistance. For more information about the tado° Smart Thermostat X or the discount offer, please visit tado° support. Thanks, The Google Nest Team

tado° offer terms and conditions Promotional offer is provided by (Google LLC or its affiliates) and subject to the following terms. Available only to United Kingdom, France, Netherlands, Ireland, Belgium, Spain, Italy, Germany and Luxembourg residents with delivery addresses in the United Kingdom, France, Netherlands, Ireland, Belgium, Spain, Italy, Germany and Luxembourg, who receive this promotion from Google and are Google Nest Learning Thermostat (2nd gen, Europe version) users. Must be aged 18 or older. Users must have Internet access and must have or add a form of payment at checkout. To redeem your promotional offer, click the ‘click here’ link in the email to receive a 50% discount against the recommended retail price (RRP) for the purchase of either a tado° ‘Wired Smart Thermostat X – Starter Kit’ or ‘Wireless Smart Thermostat X – Starter Kit’ from tado° via tado’s online store on tado.com. Promotional offer will be applied at checkout, and must be redeemed by 31 October 2025 (after which the offer expires), or while stocks last. Unless otherwise stated, this offer cannot be combined with other offers. Promotional offer shall not be redeemable against refurbished products, which tado° sells from time to time. Commercial resale is not allowed and will be legally prosecuted. See additional tado° Store terms for more information on tado.com. © 2025 Google Commerce Ltd., Gordon House, Barrow Street, Dublin 4, Ireland You received this mandatory email service announcement to update you about important information regarding your Google Nest product or account. Privacy policy   |   Terms of Service

[Momo64]

I contacted Google and they called me back but it was pointless. They have absolutely no way of checking to see who/when was contacted with the discount code. We haven’t received our discount code yet and the Google rep was absolutely incapable of checking anything beyond saying, “yes, you qualify.” Horrible customer service! What else can I switch to?

[JuanCH]

Hi @tomjab, @Momo64!

Thanks for reaching out to the community and to @DJ56 for jumping in! I'm sorry to hear that you haven't received the replacement offer for your Nest Learning Thermostat 2nd gen and that your recent contact with Google support was unhelpful. This is definitely not the experience we want you to have, and I'm here to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Sincerely,
Juan