Adding a 4th point to an existing Google Nest mesh network

[gpjmost]

In order to improve my home network because of architecture issues with connectivity between points, I bought a 4th (renewed) point and cannot get it to connect my network.  The Goggle Home App cannot find it automatically, the QR code does nothing, and pressing the little button on the bottom has no effect.  This should be easier. 

[Pickleballer219]

Yah I keep scanning QR code and says this is not the correct QR.. its the only one. I am clueless and annoyed

[tajennifer]

Hi gpjmost,

Thanks for posting. I'm sorry to hear about the situation you're experiencing with the setup process for your Nest WiFi point. I understand how frustrating that can be. But don't worry, I can help. I just need some information:

• What are the colors of the lights on the parent and child points?
• Have you tried to perform a factory reset already?

If you haven't tried a factory reset yet, please check the "Factory reset your router or point with the factory reset button on your device" article for the instructions on how to do it.

Please let me know if you have any questions; I'll be happy to help.

Best regards,
Jenny