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Buffering on live tv

Thill2107
Community Member

I continue to have horrible buffering watching live tv. I have a brand new tv set and this is AWFUL. Ive done 10 different calls to troubleshoot. What is the fix? I am ready to switch providers. 

5 REPLIES 5

GeoffreyB
Community Member

Assuming you are live streaming over the Internet, my first test in this circumstance would be to check your actual Internet speed against what you “should” be getting according to your ISP.  Tools like Speedtest are a good guide, as well as checking that someone else in your house is not hogging bandwidth by gaming or streaming at the same time!

Also, your ISP has probably suggested this already but having your router close to the TV or wired directly via an Ethernet connection rather than using WiFi can often eliminate issues.

Good luck!

Thill2107
Community Member

I had a service call. He updated my speed. Now BOTH tvs are buffering when initially it was only one. I am starting to think my LG tvs arent compatible with Hulu

Jeff
Community Specialist
Community Specialist

Hey Thill2107,

 

Do you get the same buffering issues if you use your live TV service on a different device other than your TV? Could you try out the Hulu app on your phone or a laptop device? If you see the same amount of buffering there, we can rule out the TVs being the problem. Let me know if that's possible to try.

 

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel