Can't add SmartLife bulbs to wifi

[empiretarheel75]

Hello. Does anyone have any ideas as to why I cannot connect SmartLife bulbs to my wifi (Google Mesh router)? They were previously connected but lost connection when someone accidentally flicked the light switch off and on, which put them into pairing mode. There are 6 bulbs in one light fixture (outdoors), all controlled by one switch. It finds the bulbs but times out when they are being added. I see that you cannot turn off the 5ghz wifi temporarily with a Google Nest mesh system, but I don't think this is the problem, anyway. Please help! Thanks.

[AbigailF]

Hey empiretarheel75,
 

Thanks for posting. I’m sorry to hear you’re having this issue.

Could you try to unplug the power from your Google Wifi router for 2 minutes? Wait until your network is back online and then try to set up your SmartLife bulbs again. Let us know how it goes.
 

Best,
Abi

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni