Can't connect to Disney+ with Google WIfi

[Spiderprints]

I suddenly can't connect to Disney+ on my google wifi mesh.  I am getting the following message:

Disney+ is only available in certain regions. Depending on where you are located, you may not be able to access Disney+. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 73).

I am getting this on all devices, iphone, ipad, PC, Android TV and set top box from my tv provider.

If I connect directly to my modem, I can connect with no issues. The same with turning off the wifi on my phone and using 5G. I am not using a VPN. 

It has been working fine for years. It worked fine last Thursday, then when we tried to watch on Saturday this started.

Any suggestions?

[Dan_A]

Hi Spiderprints,

We’re sorry to hear about your concern with Disney+, and we apologize for the delay. Just so we’re on the same page, let me ask some questions first — are all your devices not connected to Wi-Fi? Which Google/Nest router are we working with?

Try these steps:

• Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).
• Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait for 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.
• Reset your Wi-Fi modem.
• Check for any updates that may be available for the app.
• Clear your cache and data.
• Close and reopen the app, also try signing out of Disney+ on all devices and sign in again.
• Delete the Disney+ app, re-download it from your device’s app store, and log in again.
• Try Disney+ on a separate compatible device or web browser.

Also, since we can rule out VPN's and the error message specifically states issues with Disney+, it would help a lot if you could reach out to them for more information and troubleshooting steps.

Keep us posted.

Best,

Dan