01-21-2023 08:50 AM
I’m trying to introduce an older Google model NLS 1304-25 wifi point to my mesh set up. I currently have two others of the same model in place and working well. One is connected to the modem via ethernet cord. The other is only connected to a power supply, and is working as a point. We have a 3900 square foot, two story home, and would like to add the additional point to improve our mesh signal.
The wifi point I’m trying to add to the mesh was previously used in a different house. I’m trying to reset it and add it to our network using the Google Home app on my smart phone. I can’t get it to reset, and so far, my phone has not even recognized the additional device.
I’ve tried multiple ways to reset the additional wifi point, with the following results:
First method:
Second method:
Can you please advise me on how to go about resetting this device, so the Google Home app on my phone will recognize it, and I can add it to our mesh setup to improve the quality and strength of our wifi signal throughout our house?
01-26-2023 03:53 AM
I've got the same problem. But mine just flashes blue then apparently switches off and does not flash again.
Tried every resetting option I can find on the internet. Seems I've just thrown away my money.
01-27-2023 10:04 AM
Hey rpowers40,
Would you mind filling out this form for us? https://goo.gle/3BICUaB. This will put you in contact with a higher level of support. They will reach out to you directly and they can get you some more specific information and help you out. Let us know here once you have the form filled out.
Thanks,
Jeff
01-31-2023 08:36 AM
Hi rpowers40,
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
Jeff
02-04-2023 10:27 PM
Hello rpowers40,
Checking back in — have you had the chance to fill out the form?
Thanks for lending a hand, @Jeff.
Best,
Abi
02-07-2023 10:39 PM
Hey rpowers40,
I’ll be locking this thread in 24 hours. If you’re still experiencing issues, feel free to create a new thread.
Regards,
Abi