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Can't reset google wifi point, model NLS 1304-25

rpowers40
Community Member

I’m trying to introduce an older Google model NLS 1304-25 wifi point to my mesh set up. I currently have two others of the same model in place and working well. One is connected to the modem via ethernet cord. The other is only connected to a power supply, and is working as a point. We have a 3900 square foot, two story home, and would like to add the additional point to improve our mesh signal.

The wifi point I’m trying to add to the mesh was previously used in a different house. I’m trying to reset it and add it to our network using the Google Home app on my smart phone. I can’t get it to reset, and so far, my phone has not even recognized the additional device.

I’ve tried multiple ways to reset the additional wifi point, with the following results:

First method:

  1. With the power on, press and hold the factory reset button for 10 seconds. The light will flash orange, then turn solid blue. When the light is solid blue, release the button.
  2. The reset process will start, which can take up to 10 minutes. Don't unplug the power cord during this process.
  3. When the factory reset is complete, the light will change from solid blue to pulsing blue to indicate it's ready for setup.
  4. ***I”ve tried this several times, with the following result:
    1. The white light comes on momentarily.
    2. Then I get a fast blue flashing light.
    3. Followed by a fast orange flashing light.
    4. Whether I continue to hold the reset button or release it, the light continues to flash orange, and never changes to another color or pattern (flashing vs solid vs pulsing).

Second method:

  1. Unplug your point from the power source.
  2. Press, then hold the factory reset button on the device. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your point will flash white, then blue. When it flashes blue, you can release the button.
  3. The point will continue flashing blue for about 45 seconds, then turn solid blue. This process can take up to 10 minutes.
  4. Wait up to 10 minutes for the device to fully reset.
  5. Once complete, your point will pulse blue to indicate it's ready for setup.
  6. ***I’ve tried this several times with the following result:
    1. I first get a solid white light for a few seconds.
    2. Then a fast blue blinking light, at which point I release the reset button.
    3. Then it changes to solid blue with the following pattern:
      1. Solid blue for about 23 seconds.
      2. Solid blue goes off for about 1-2 seconds.
      3. Solid blue on again for 23 seconds.
      4. Pattern repeats, no matter how long I wait.

Can you please advise me on how to go about resetting this device, so the Google Home app on my phone will recognize it, and I can add it to our mesh setup to improve the quality and strength of our wifi signal throughout our house?

5 REPLIES 5

njstone9
Community Member

I've got the same problem. But mine just flashes blue then apparently switches off and does not flash again.

 

Tried every resetting option I can find on the internet. Seems I've just thrown away my money.

Jeff
Community Specialist
Community Specialist

Hey rpowers40,

 

Would you mind filling out this form for us? https://goo.gle/3BICUaB. This will put you in contact with a higher level of support. They will reach out to you directly and they can get you some more specific information and help you out. Let us know here once you have the form filled out.

 

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi rpowers40,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hello rpowers40, 

Checking back in — have you had the chance to fill out the form?
Thanks for lending a hand, @Jeff.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey rpowers40,

 

I’ll be locking this thread in 24 hours. If you’re still experiencing issues, feel free to create a new thread.


Regards,
Abi