Chromecast with Google TV Weak Connection despite proximity

[Auldkingcole]

I have a Chromecast with Google TV connected to my wifi via Google mesh system. In my Home app, all of my points show Great Connection, as do any devices I connect to the network. The only exception is the Chromecast, which always reports a Weak Connection despite sitting immediately next to the router. The Chromecast's performance reflects this, frequently stalling or even dropping off entirely claiming the wifi connection is too weak. 

I've tried multiple solutions inspired by posts and calls to customer service, including:

- complete factory reset of the modem, mesh, Chromecast, and even my own phone.

- factory reset of the Chromecast using the remote only .

- purchasing a new Chromecast. 

Naturally, I'm quite out of ideas, and calls to customer service simply ask me to try the items above. Any insight would be greatly appreciated, thank you!

[MichaelP]

Hello @Auldkingcole 

Oddly, being too close can be a problem. Can you try moving it at least three feet away from the router? Other potential issues include things like sound bars that support wireless speakers / subwoofers – if you have something like that, it might only be causing interference when you're watching TV.

Lastly, you might consider investing in an Ethernet adapter for the Chromecast. Here's the official adapter – it replaces the power adapter with one that has an Ethernet port on it. That way, you can connect it to your router without using WiFi, skipping any signal quality issues entirely.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @MichaelP.
@Auldkingcole, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi Auldkingcole,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hello Auldkingcole,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi