I've been having connectivity issues the past few months – large and frequent ping spikes which makes zoom calls, gaming, etc. very unreliable.
I have a Nest Router + 3x Nest Points. However, I have scaled down the network to try to isolate the problem and I'm still getting issues. Here goes:
- ISPModem: No issues
- ISPModem>NestRouter: No issues
- ISPModem>NestRouter>OneNestPoint: Ping spikes every c.5 minutes
- Full factory reset and power cycle have not helped.
- I've swapped the nest points in the above scenario and none of them seem to solve the problem either.
For context, I've had this problem before and got Google to replace the Router under warranty which did solve the problem. This was only 6 months ago. I'm assuming this is the same issue and the Router is to blame again, but I'm aware that's a belt and braces solution and Google has constantly been reluctant and unhelpful in diagnosing and solving any issues so I'd rather see if there was a way I could solve this without the burden of contacting Google support and proving (again) that this is a hardware fault.