cancel
Showing results for 
Search instead for 
Did you mean: 

Connection dropping – diagnosis help

hmg08
Community Member

Hi, 

I've been having connectivity issues the past few months – large and frequent ping spikes which makes zoom calls, gaming, etc. very unreliable.

I have a Nest Router + 3x Nest Points. However, I have scaled down the network to try to isolate the problem and I'm still getting issues. Here goes:

- ISPModem: No issues

- ISPModem>NestRouter: No issues

- ISPModem>NestRouter>OneNestPoint: Ping spikes every c.5 minutes

- Full factory reset and power cycle have not helped.

- I've swapped the nest points in the above scenario and none of them seem to solve the problem either. 

 

For context, I've had this problem before and got Google to replace the Router under warranty which did solve the problem. This was only 6 months ago. I'm assuming this is the same issue and the Router is to blame again, but I'm aware that's a belt and braces solution and Google has constantly been reluctant and unhelpful in diagnosing and solving any issues so I'd rather see if there was a way I could solve this without the burden of contacting Google support and proving (again) that this is a hardware fault.

 

Any thoughts?

Thanks

H

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, hmg08.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, hmg08.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks