Connectivity issues Google WiFi and gogle products

[arod876]

I have been troubleshooting my Google WiFi network for quite some time. Frustration after frustration, I have tried the following with the results I'm sharing.

I assigned reserved IPs that fixed network printer issues, I guess devices where taking the printers up when the printer was sleeping. 

There was a lot of DNS failures, costum setting up the DNS at the Google router and setting static IPS down to the DNS settings at the devices fixed the smart TV's connectivity issues, and in devices that that get good enough signal directly from the router.

Now all the  Google devices, smart displays, etc, etc that can't  connect directly to the router loose connections when the access points, loose the connection, and I think those are the only items that I can't reserve and IP, plus I can't set static IPS  on any of the Google devices. When Google is got to fix this? Are you guys planning to buy back all the Google products, if this keep going on, we are just going to stop buying Google products. I have sent a lot of feedbacks no response. Thanks

[arod876]

Maybe if we could set up how the points connect to each other and which ones needs to connect directly to the router. For example I want all the points to connect directly to the router, or I want the access point a to connect to access point B, and access point B and c to connect directly to the router. And fix whatever issues are going on with the selection of the DNS or solving DNS issues I had that issue with Google tablets and pixel phones, but I only have that issue when I'm connected to my Google WiFi network at home. 

[Dan_A]

Hi arod876,
 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[arod876]

I have done all of the steps except turning the ipv6 

model for router H2D

The points are H2E

it seems that the points lose connection with the router dragging everything connected to them. All the connected devices report strong wifi signal, the points are the only ones losing connection, or reporting weak signals. 

[Dan_A]

Hey arod876,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,

Dan

[Markjosephp]

Hello folks,

I'm dropping by to make sure everything is covered here.

Thanks for looking into this, Dan.

@arod876, thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please continue the conversation there for any questions or concerns. Also, feel free to start a new thread for any future inquiries.

Best regards,
Mark

[arod876]

After disabling the IPv6, it improved the connectivity issues, but it's still doing it, the points loose connections and they dragged whatever is connected to them.  The most affected equipment is the Google nest equipment, cameras, displays. Everything that I can give an static IP works without problem when connected to the router.

Thanks

Alex 

[Dan_A]

Hey there arod876,

Thank you for the information. Our higher tier of support is now looking into it and will email you as soon as possible. Kindly bear with us for just a little bit longer while we find a fix for this. Once an email is sent to you, you can continue the conversation there for better communication. 

Kind regards,

Dan

[Dan_A]

Hello there,

Our higher tier of support has sent you an email. Kindly reply to it, and from here on out, you can continue the conversation via email.

Cheers,

Dan

[Mm_]

Any conclusion from the analysis? I'm experiencing the exact same thing. Thanks 

[Dan_A]

Hey Mm_,

We're sorry you had to go through all this, but have you had the chance to try the steps above? If so, how was it? What Google/Nest device are you using? What's the topology of your devices?

Looking forward to your response.

Thanks,

Dan

[arod876]

Nope I have to restart the points every day there's seems to be the problem 

[Dan_A]

Hey there arod876,

We know what you’re going through, and our higher tier of support is doing their best for a resolution. It would be best to reply to their most recent email and continue the conversation there for deep troubleshooting.

Best regards,

Dan

[arod876]

I ended up disconnecting all the acces points and leaving just the router, and I still have connectivity issues, but I only have to reset the router every other day, instead of every day or twice a day.  

[chriswhitney]

Did you finally get this resolved?  I am having the same issue. 

[arod876]

Nope, I still have to reset the router every day or when I want to watch something. I started unplugging the access points since, I think they are the problem, and I want them to extend the WiFi outside and improve the signal in the restrooms, it looks like they loose connections and dragged everything connected. Disabling the IPv6 on the router helped a little bit with the Google nest devices displays, speakers and doorbell. 

[Dan_A]

Hello arod,

We're checking back to see if you're still having the same issue as before. Are you still in contact with our higher tier of support? If so, how was it?

Kind regards,

Dan