Drastic Performance Issues with Nest Wifi Pro vs old Google Mesh

[josa]

I have just upgraded to a 2GB connection with Frontier, and with that, also upgraded to the Nest Wifi Pro (2 endpoints) to capitalize on the faster internet connection.  I am only getting 800mb (down) from the endpoint that is connected to the router, and seeing WIFI connection around the house significantly lower (20-40mb on laptops).  I have had a 500MB connection prior with the old Google Mesh and had a 490MB (down/up) with the Google mesh.  Why am I seeing such a drastic depreciation in internet speed on the Nest Wifi Pro?  Am I not able to get a 2GB (or close to it) connection on the mesh?

• I am using Cat 7 ethernet cables where applicable
• I can confirm i have 2GB (up/down) at the Frontier router
• Using the 6G SSID connection
• Enabled ip6v
• Have a 1800sq house on two levels; using one endpoint upstairs next to the router, and one downstairs
• Have an "excellent" connection/mesh between the endpoints

Any ideas or suggestions?  Thanks in advance.

[AbigailF]

Hey josa,

Thanks for posting and apologies for the late reply — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are having slow speed issues from the network? Also, do you have any paused devices?
 

Please confirm if you’ve done all the steps below:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let me know how it goes.

Best,
Abi

[josa]

Hi Abigail, thank you for your help and the recommendations. To answer your questions: yes using modem/router combo from Frontier; all devices i have noticed experience a slower connection, and no i am not having any paused devices on the network. 

I have implemented the above with the exception of putting my current mode/router combo in bridge mode.  I am using the Sagemcom Fast 5290 modem/router combo from Frontier, and so far I have not received anything back from Frontier to indicate that this router/modem can be put into a bridge mode.  I did disable the 2.4G and 5G wifi as suggested.  On my second call with Frontier (on a premium tech line) they advised to bypass the Frontier router altogether and plug the ethernet cable in directly to the Google Nest Wifi Pro endpoint, although i don't think this will work as the Google Nest Wifi endpoint is not a modem, is that correct?  

At any rate, i am still showing the same 8xx/8xx up down on the Google mesh, although the wifi speeds on the laptops have improved to 100/80.

Any additional thoughts or suggestions?

Thanks much in advance!

Cheers,

josiah

[AbigailF]

Hi josa,

I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

[josa]

Thank you, Abi. Form submitted.

[LovelyM]

Hey there josa, 
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Lovely