Wifi ⋅ Issues with Wifi
Case ID 1-9774000034697
Wifi ⋅ Issues with Wifi
Case ID 3-6884000035224
I am writing to express my deep frustration regarding the ongoing issue I've been experiencing with my WiFi device. Approximately a month ago, I reached out to your support team to report this issue and requested assistance. A ticket was created for my case, but to my dismay, it has yet to be addressed.
What is even more disheartening is that I have been trying to reach out to Kevin, who is designated as the case expert for my issue, via email, but I have not received any response from him either. This lack of communication and support has left me in a state of annoyance and inconvenience.
I understand that technical issues can be complex and may take time to resolve, but a month without any update or communication is highly frustrating. I rely on my WiFi for various essential tasks, and this prolonged outage is causing significant disruption to my daily life.
I kindly request an immediate update on the status of my support ticket and an explanation for the delay. I would appreciate it if you could expedite the resolution process for my issue and ensure that it is addressed promptly.
Customer satisfaction is of utmost importance, and I believe that my concerns are reasonable given the circumstances. I trust that your team will take this matter seriously and provide me with the assistance and support I need.
I look forward to your prompt response and a resolution to my WiFi issue.
