GOOGLE NEST PRO - "GOOD" CONNECTION" WITH WIRED APs AND "EXCELLENT" IN WIRELESS APs.

[Aperelstein]

Hi! just made a huge deal on wiring the whole house just to have a wired backhaul network. I´m using 3 APs. 2 wired, 1 wireless.

When I finished setting up the network everything was shown with excellent connection but now I see the wireless AP having an excellent connection while the two wired APs showing only good connection.

Any ideas?

[MichaelP]

Hello @Aperelstein 

I assume you followed the recommendations in this support page: https://support.google.com/googlenest/answer/7215624?hl=en (primary Nest WiFi Pro unit connected to our internet service, Ethernet switch connected to primary's LAN Ethernet port, secondary Nest WiFi Pro units connected to Ethernet switch so they're on the "inner" network created by the primary)?

Did you use an inexpensive, unmanaged Ethernet switch?

Assuming the answers to both questions are "yes", then I'd start investigating the Ethernet wiring, especially between the primary and switch, but perhaps the rest as well.

[Aperelstein]

I bought TP link 16ports switch. This TP - LINK TL - SG1016DE

In terms of downstream order I did that. MODEM - NEST ROUTER - SWITCH - ETHERNET CABLE TO APs

Being honest this is the only recommendation I´ve missed as I plugged everything at the beggining. Think it is material?

• Don't connect any devices including computers, switches, or another Wifi point to your primary Wifi device that's plugged into your modem, until after setup is completed.

[MichaelP]

Hello @Aperelstein 

I do prefer setting wired secondaries up wirelessly first before connecting them via Ethernet, but I don't think it's the issue here. I do think the problem is that you have a smart/managed Ethernet switch that supports loop detection. That will need to be disabled, since it interferes with the way a wired Google/Nest WiFi system needs to use the same protocol. You should be able to just disable loop prevention in that Ethernet switch, and that should make things work much better.

[Aperelstein]

Sorry about not knowing nothing about the switch. When I bought it I asked for an unmanaged swith and was told it is. On the other hand, I see on the front that this is a "smart" switch. That means is not an unmanaged switch?

How can I disable loop prevention. any idea?

And of course THANKS A LOT for your time and effort.

[MichaelP]

Yeah, "smart" typically means "managed", and most of those switches have loop detection enabled out of the box (even though they really shouldn't, in my opinion – if someone needs that, they should know they need it and know how to enable it). I couldn't find a good source for a manual for that switch, but I did find the download link for the configuration utility: https://www.tp-link.com/us/support/download/tl-sg1016de/ 

If it's new, you likely have the latest hardware version, but you should probably double-check that to be sure. That utility should be able to disable loop detection on your switch.

[LovelyM]

Hello everyone,

@MichaelP, I appreciate you sharing your input.

@Aperelstein, thanks for reaching out. It seems like your questions were already addressed. I want to make sure that everything is covered on your end. Feel free to reply to this thread if you have additional questions or concerns.

Cheers, 
Lovely

[Aperelstein]

Properly addressed. Many thanks 

[LovelyM]

Hi Aperelstein,

Wonderful! I'm going to mark this thread as resolved in the next 24 hours. If you have other questions or concerns, please feel free to let me know before I go ahead and lock this thread.

Regards,
Lovely