I've had an ongoing issue (1-6774000033648) with my wifi mesh system where it caps out 90mbps and mostly stays around 40mbps (I pay my ISP for a lot more). I get the speeds I pay for when I'm plugged directly into my Arris modem, so I know it's not on my ISP's end.
I first called about 3 months ago (November 2022). And for 3 months I've been given the runaround. I've been promised returned phone calls, emails from supervisors, 24-48 hour windows where I'd "hear back" from a so-called resolution team...and none of those have ever happened. I've called 7 or 8 times over the past 3 months with no resolution. I've reset and factory reset my mesh network multiple times, which is extremely inconvenient. I've changed my DNS settings to all sorts of numbers, sent in screenshots of multiple speed tests, hooked up via ethernet, via wifi, switched wifi hubs all to different rooms...I'm surprised they haven't asked me to strap an antenna to my head and go stand on my roof.
For such a large, well-known company, y'all are absolutely awful at customer service. My only regret is building my smart home around Google Wifi and Home's. I look forward to switching to a more reliable company and throwing this whole system in the trash where, coincidentally, is the same place Google must have sourced the training manuals for their Customer Support team.
