Hi, since several weeks our Google Nest H2C looses connection to the Router (Fritzbox 7590) once a day. Switching off and on the Nest reestablishes the connection. All other PC, IPads, Phones… do not have any connection problems to the router. The router connection to the provider is stable without any interruption. The nest is positioned 2 m next to the router.
Do you have any ideas to solve the problem?
Sorry for the issues you're having with disconnects on your network. We've seen other reports of this as well and it's an issue that's being worked on. In the meantime, could you check to see what firmware versions you all have? You do it in the Home app by tapping on the WiFi icon, then tap on WiFi devices. Tap on your router and then settings. Look down and let me know what it says for the software version.
I just wanted to follow up to see if you were able to verify your firmware version. By now you should all be on the newest firmware. If not, go ahead and power cycle your router and points and see if that has any impact on the network and if it will prompt the new firmware to install for you.
Hi, gorip96. That is the latest version, so you're fully updated now. I would try giving your network a restart and then watching it to see how it performs with the new update in place.
BSt, I'm sorry to hear it's still not working correctly, even with the latest update. How long has it been since you last restarted to fix the issue?
Hi Jeff, I restart the nest once per day. I did not restart the router for months since every other device in our house has no problem and reconnects to the router without any restart (e.g. our iPads or Handys or laptops when we come home ). Why does the nest reconnect after power off/on but not when it looses the connection automatically? That makes no sense. It did work at the beginning but now we have the problem for several weeks now.
Hi again, BSt.
Are you referring to commands made using the Assistant function, such as "Hey, Google?" If so, there has been a bug with Assistant that was being worked on and that might explain the oddity you're seeing with that. If you're referring to something other than Assistant commands, let me know.
Sometimes these issues can be resolved without any updates if they are on the cloud processing side of things or other factors that aren't necessarily to do with the specific hardware. One thing to test that we can do is to do a power cycle. Simply unplug the device for 10 seconds and plug it back in. Once it's back online, try an Assistant command and see if the lag is there. This isn't the fix, but we can narrow down if it's getting worse the longer the device is online, or if it's constantly slow. That will help us move to next steps.