Google Nest Mesh Expanders

[Mamundson]

All of a sudden ps5 and Xbox 1s will not connect in my son’s room. Started when we began using the mesh expanders as a router. What do I do? Was told to get port keys, where do I put those into google home? 

[Jeff]

Hi Mamundson,

Sorry about the connection issues you're having with your gaming consoles. I imagine that's frustrating for your family. Let's take a look at the situation and see what is going on. Adding a point to the network shouldn't affect any of the devices and their ability to connect. I have a few questions to help us get troubleshooting started.

• Do you have any other devices failing to connect?
• When you set up the router, did you change any network settings, such as the network name or password?
• If you run a mesh test, what are the results for connection strength for each point?
• Do either of the consoles see the network, or is it invisible to them?

If there are any other details you can provide, they would help out as well. I look forward to hearing back from you.

Thanks,

Jeff

[EdwardT]

Hi Mamundson,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Mamundson,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward