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Google Nest WiFi Point no longer powers on

EnergyFlow
Community Member

My Point randomly stopped working and no longer powers on at all. I've tried holding the setup button, using another working point's power cable & adapter, different outlets, etc. - it's dead. My device's warranty expired on 11/7/23, so it's out of warranty by a little over 3 months. I'm very disappointed. I've contacted Google Support, and while they used to make exceptions to their warranty policy and replace defective devices, as shown in this case for a Point that was 6 months out of warranty, they refused to make an exception for my 3-month out-of-warranty device. They explained to me that their "exceptions guidelines" have changed, and thus, I have an expensive paperweight now. I really didn't expect much from Google, knowing my device was out of warranty, but I was hoping they'd offer me the same exception as they have for others in the past. If there is a Community Specialist on here who can assist me further, I'd be very grateful. Thanks in advance!

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