I bought a pair of these, and have a Fiber Service at home, The ISP is up and connected through a modem that connects to a Access Point. If I change it to my google access point, It generates WIFi but is not able to connect to Internet. If I leave the ISP’s access point connected and attach a cable to my Googles AP to generate a Mesh network it works perfectly. Please help
Nest Wifi will only wirelessly connect with other Nest Wifi units, it can not be used to create a mesh with other brands. The primary Nest Wifi unit must always be connected by ethernet to something that gives it an internet connection.
Are you trying to make Nest Wifi mesh with your modem?
You mentioned that your ISP's modem has a wireless network capability. In the case where you have that, you'll need to disable the wireless network functionality of the ISP's modem and only use the Nest WiFi Pro to generate the wireless signal. You might also have to look into putting your modem into bridge mode if you're still having issues. You can see information about that here: https://goo.gle/2yoUK3X.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
bought a pair of these, and have a Fiber Service at home, The ISP is up and connected through a modem that connects to a Access Point. If I change it to my google access point, It generates WIFi but is not able to connect to Internet. If I leave the ISP’s access point connected and attach a cable to my Googles AP to generate a Mesh network it works perfectly. Please help
I appreciate the assistance, olavrb, Jeff and Abi.
@Santiagood1976, it's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.
Hello thank you very much for the help.
At the end I didn’t solve my issue. I was looking to implement Google Wireless directly to the ISP modem. At this moment the isp modem is connected to a wireless acces point from their own brand(I want to eliminate this extra equipment and replace it with th Google one)
I appreciate the update. To cover all bases, connect the Ethernet cable securely to your ISP's modem and your Google Nest Wifi Pro's WAN port. After that, begin setting up your network in the Google Home app.
Let me know how it goes.
I appreciate the clarification. Kindly fill out this form so our support team can get in touch with you over email. In that way, we can take a closer look at the issue with your Nest Wifi Pro.
Looking forward to your response.
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