Google Nest Wifi Pictures Not Loading on Some Apps/Pages

[DJank]

Installed the Nest Wifi router and Facebook, Whatsapp, and Instagram (apps and website), like for many others, are not loading pictures. Most other sites are fine. I haven't had time to test everything else. Twitter seems to work fine.

I changed my primary DNS to 8.8.8.8 and secondary to 8.8.4.4 as suggested with no luck. Resetting my network through the Home app DOES help, but only for a few minutes. Then the pictures are no longer loading again.

I have reset my modem, reset the router, reset the network, and even reset my microwave in the event that some random act would improve this - which they have not. I know it is not my modem or ISP because this problem does not occur when linked directly between my PC and modem.

I have read countless reports so far on this forum of people having the same issue since more than a year ago so my guess is that I will be returning this but what else can I try? Why is this still an issue - and such a bizarre one!

What does resetting the network do? Does some kind of firewall or "feature" kick in after a few minutes of resetting that would remove this problem temporarily upon resetting the network?

[olavrb]

For some it helps to toggle on or off IPv6, in Wi-Fi -> Settings -> Advanced networking.

• https://support.google.com/googlenest/answer/6361450?hl=en

If that does nothing, see this reply from earlier today:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-WiFi-doesn-t-load-certain-pages-Netflix...

[DJank]

Why would it help to switch to IPv6? For what is worth, this didn't help.

The other options look liked they are applicable if you are using an ISP provided modem/router and then your own on addition to that. That's not the case here. I have my own modem and router.

[olavrb]

I agree, it (IPv6) should not be relevant, but it have caused strange problems for some for months now. And for some experiencing the problem you describe, toggling IPv6 has helped.

Nest Wifi gives its' LAN IP as DNS to clients with DHCP. Try to manually set DNS servers on a client where you experience this problem and see if it helps.

[DJank]

Well, I will add that i have been observing this throughout the evening and it works for a bit, then it doesn't, and the cycle continues.

I also noticed that other sites have problems too, such as hanging on a page load when a YouTube video is on the page. But again, along cycles of working for a bit, then not.

I've decided to return the router at this point.

[Jeff]

Hey DJank,

I noticed that you said that you had returned your equipment. While I understand why you went in a different direction, I did want to check in and see if there was anything else we could do for you here. If you give the Nest WiFi product another try, I would be happy to continue to help if needed.

Thanks,
Jeff

[AbigailF]

Hi DJank,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[AbigailF]

Hello DJank,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi