I upgraded my old nighthawk modem/router to a Google Nest Wifi router plus 2 additional points. I have the nighthawk in bridge mode. The Google Router and the points are each rated for more square footage than my old router, so coverage should not be an issue. Now, every day my Nest outdoor camera will go offline/lose connection for an extended period of time. When this happens everything else on the wifi network is running just fine (phone, laptop, etc). When I check the google home app it says mesh connection good and internet blazing fast. My outdoor camera seems to be losing signal because the wifi is keeping it on 5ghz even if the signal is very weak, and when it loses signal it still says 5ghz. Is there a way to set my Nest outdoor camera to permanently be on 2.4ghz? I tried connecting it to a guest network but that did not do the trick.
Devices losing signal and going offline has increased substantially since I "upgraded" my wifi - for example my streaming service will sometimes buffer now and it is located very close to a point that has a strong signal. But the most common is the outdoor nest camera. Any advice would be appreciated!
WiFi client devices decide which access point and which band (2.4GHz or 5GHz) to connect to and when to switch. Nest WiFi does provide some extra information that clients can use to make better decisions, but fixed devices (like cameras) almost certainly don't pay attention to that. So, if your cameras are struggling to maintain a connection, I would take a look at the Nest WiFi access point placement to see if you can get a better connection for those outdoor cameras while still maintaining a "great" mesh connection rating.
Yes, I saw the replay. It is just frustrating that what is supposed to be a stronger router in Nest Wifi is losing connection despite it being in the same exact spot as the weaker 7 yr old nighthawk router that I had previously. If it quickly regained connection (switching to 2.4 once it loses connection from 5ghz) I wouldnt be on here writing but the camera will be disconnected for 20 or 30 mins sometimes. I have also had issues with my Sonos system when different speakers connect to different Nest points, but that is a whole different issue. Thank you again for the help.
I understand where you're frustrated here and I appreciate you letting me know what exactly the issue ended up being for you. This helps our teams as we gather feedback and use it for determining the direction for future product updates.
As we have the answer here, I'm going to go ahead and close the thread, but if you need anything at all going forward, please feel free to open a new thread.