Google Nest Wifi no light after factory reset

[lnm8910]

Hi -

After a factory reset my Nest Wifi Router is not booting up. After connecting to the plug, it shows a solid white light. After a few seconds, the light is going away and nothing else is showing. Every time I plug in, it's behaving the same way. 

Requesting your help on this. 

[olavrb]

Why did you factory reset it in the first place? If it showed similar behavior with the LED light turning off, it could be the power adapter. Are you able to test it with a different power adapter?

How long have you let it stay plugged into power before giving up? A factory reset can take 10 minutes apperently:

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/6191584?hl=en

[AbigailF]

Hey folks, 

@olavrb, appreciate your helpful response. 
@lnm8910, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[lnm8910]

I tried keeping it on for around 15 mins. And then it started again. Seems like the factory reset takes longer than expected. 

[AbigailF]

Hi lnm8910,

To clarify, were you able to use a different power adapter to isolate the issue?

Regards,
Abi

[lnm8910]

I used the same power adapter. It started working after 15 mins of plugging in. 

[Jeff]

Hey Inm9810,

I just want to check in on this. Are things working ok now? If you're still having any problems, please let us know and we'll continue to help. Hopefully things are looking good for you at this point.

Thanks,

Jeff

[AbigailF]

Hi lnm8910,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[lnm8910]

Hey Abi - Thanks for reaching out. The router and points are working as expected. 

[AbigailF]

Hello lnm8910, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers, 
Abi