11-11-2023 07:08 AM
I have a nest network at my house with 1g service. Service real-time is reading 747 mbs yet every wifi point (including the ine directly next to the router) is producing 18kbs In wifi speeds. This just started happening recently and Im not sure how else to fix it. I have reset the network, unplugged everything, moved the nest points, what else am I missing?
11-11-2023 07:13 AM
Pardon the typos
11-14-2023 04:22 PM
Hi CBroadus,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Best,
Dan