09-03-2021 01:15 PM
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Original Poster:Carlos Trepeu
I recently bought a SmartThings device from Samsung to automate some actions in my house. After some time, The Google Nest router started to drop the internet connection. None of my devices e.g laptop, smart switches, cell phones were able to access the internet. When I did a Tracert in windows, the ping reached the external IP of the Google Nest router and nothing beyond that point (WAN IP). The solution is to disconnect the SmatThings and disconnect the Google Nest router from the power and connect it again. If I try to connect the SmartThings again, after a couple of minutes I lost connectivity again.
09-17-2021 01:31 PM
Hi, Carlos Trepeu.
Thanks for sharing to the community how you got this issue to work with you. You definitely did a A LOT of troubleshooting and testing to narrow down the cause and create a fix.
While we always aim to simplify things, your experience will definitely help others who have had the same issue. As you were able to provide the answer to the issue, I'm going to go ahead and lock the thread and keep it visible for others to see.
Thanks again!