cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest wifi router bricked

JuliX22
Community Member

Our of the blue, my nest wifi system stopped working. There is a blinking red (pinkish) light and does not respond even to the bottom factory reset button. Chatted with cusotmer support and no solution was given. Seems like my 18 month old +$300 system is now useless. Very frustrated. 

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

Depending on where you live you might be able to complain/ ask for refund or new product, even after 18 months. In Norway I'd be able to do it within 5 years.


I don't work for Google.

JuliX22
Community Member

Thanks for your response. Unfortunately Google does not provide any further assistance in my country. Will have to buy a new mesh equipment from other brand. Very dissatisfied with Google support and customer care. 

Jeff
Community Specialist
Community Specialist

Hey, JuliX22.

What country are you in? Is that the same country where you purchased the setup? I'm sorry for the issues you're having. Let me know that info and I'll see if there's more we can do here.

Thanks.

JuliX22
Community Member

Hi Jeff

thanks for your message. I purchased the router in the US but live in Argentina. I travel quite frequently but don’t know if there is anything that can be done. Was not offered any response from Google in that respect. 

Jeff
Community Specialist
Community Specialist

Hi, JuliX22.

Between regions there are often differences between wireless standards as designated by local governments. That's the main reason why the devices sold in different countries will differ from others. I know it's not as convenient as being able to bring your devices when traveling, but really the only way to ensure proper function or compatibility is to buy within the region you're going to use wireless network tech.
Let me know if there's anything else I can do for you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, JuliX22.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks