My download speed through my modem is 895 mbps. But after it goes through the Google mesh the wifi is around 150mbps. I have the latest firmware. I looked through the forum and saw the suggestion to change primary dns to 8.8.8.8 and secondary to 8.8.4.4. I tried this and it did not help. I have a new Arris Surfboard Docsis 3.1 SB8200.
A few questions: are you using a modem/router combo from your Internet service provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Hi Abi. I tried all of these suggestions as they were listed in other posts. I was a bit disappointed as I invested in 5 Google Mesh Wifis that did not work well. I went ahead and purchased Nest Mesh Wifis to replace the Google Mesh Wifis. This was an expensive upgrade. I guess I will try and sell the old Google Mesh Wifis.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
