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Google nest wifi

Robyn22
Community Member

Hi still having problems with connection.  About to take the Google nest back for a refund.  It wont connect to my wifi.  I have tried using my phone or my computer.  I have tried turning everything off and on and unplugging as suggested.  Sometimes on my computer it asks for a password for google nest.  I had a reply from AbagailF Community specialist - but when I replied my email bounced back unable to be delivered.  

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hey Robyn22,

Thanks for posting. To confirm, are you trying to set up your Nest Wifi router? If yes, do you get any message when trying to set it up using your Google Home app? Could you send a screenshot of the message for our reference?

We'll wait for your update.

Best,
Abi

LovelyM
Community Specialist
Community Specialist

Hello Robyn22, 

Chiming in — how's it going? Still need our help? I wanted to ensure that everything's covered on your end. 

Regards,
Lovely

AbigailF
Community Specialist
Community Specialist

Hi Robyn22,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi