12-20-2021 04:14 PM
I've suddenly encountered an issue in the last 24 hours where most of my Netflix library - including pretty much all of the shows I've been watching lately - disappear when I'm connected to the internet through my Google router. It doesn't matter what device I'm using; phone, PC/laptop, Smart TV, it's the same issue on everything. If I disconnect from the wifi and use cellular data on my phone, the shows magically re-appear. As soon as I reconnect to the wifi they're gone again. I went to someone else's house last night and signed into my Netflix account on their wifi and the shows were all there again. Here's the weirdest part: if I unplug my Google router and plug in an old DLink router that I had lying around, suddenly the shows come back again. The fact that I don't have the same issue with my other router leads me to believe it's an issue with the Google router and not something to do with my ISP.
I've been using this Google router with two wifi points since April of 2020 and never had an issue like this before. I'm running version 2.47 of the Google Home app on an iPhone 12 Pro Max, which is running iOS 15.1.1
I am not using a VPN if that's useful information. Does anyone have any ideas, or has anyone else had a similar issue? Netflix couldn't help me and contacting my ISP is like pulling teeth.
12-20-2021 04:32 PM
Any custom DNS settings?
12-20-2021 04:34 PM
Nope, DNS settings is set to automatic
12-20-2021 04:37 PM
Might try factory resetting it. If you set it back up using same SSID name and password, everything should just reconnect.
12-20-2021 04:39 PM
Sorry, I should have mentioned that I performed a full factory reset and it didn’t solve the problem
02-22-2022 01:51 PM
Hi, all.
It's been a while since we saw some movement on this thread. I wanted to jump in and see if you still needed some help, LeftieJamKeenly or to see if you were able to get this sorted out. If you're still struggling here, please let me know and I'll be happy to jump in and help.
Thanks.
02-28-2022 02:12 PM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
03-02-2022 11:54 AM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks