I can’t get nest router connected to modem after factory reset

[Geretyclouse]

We have Xfinity modem and use a nest router with two additional WiFi points. When Xfinity does any work on their equipment it disconnects the mesh system. Normally I can unplug and get everything g back on. In past I have had to do a factory reset. 
well today I tried everything and finally did a factory reset. I can’t reconnect my router. I’ve deleted app and everything. Nothing will work. 

[moralesvicente]

Hello Geretyclouse, 

Thank you for letting me know your concerns about reconnecting your router, but don’t worry, I’m here to help you.

In this case, you have performed some troubleshooting steps, so could you please provide more information to get a better understanding of the case? 

• How did you perform a factory reset? To double-check this information, ensure you have done all the steps correctly.
• Did you get an error message on the app?
• What is the light status on the Google router?

Could you try to connect a computer directly to the Xfinity modem to double-check that you are receiving an internet connection? If, after this step, your computer is not receiving an internet connection, feel free to contact your internet service provider. 

Regards,

Daniel