12-08-2022 12:39 PM
12-09-2022 10:14 AM
Hi ideolog-twenty-,
Can you let me know how you're measuring your speed tests? Are you running them through the Home app or through another measurement tool? If you use another, can you compare those results to the Home app test and let me know what you see?
Thanks,
Jeff
12-11-2022 11:35 PM
Similiar results using different measuring tools + app, and yes against different servers and not only my ISP, here is todays results:
Connecting directly to ISP not on nest wifi pro: 918 down and 943 up
Worked fine previously on Google wifi
Version: 1.63.324946
12-12-2022 11:56 AM
Hi ideolog-twenty-,
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
Thanks for lending a hand, Jeff.
Best,
Abi
12-15-2022 09:24 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Abi.
Thanks,
Archie
12-18-2022 05:49 PM
Hi ideolog-twenty-,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Regards,
Abi