I have google nest all over the house which is connected to my virgin router. Nothing has changed as far as I know, but now one laptop will not use nest wifi. It says it is connected and secure but even going on the internet is a problem. Other laptops are working fine off nest wifi, but this one will only use my virgin wifi?!!
Thanks for posting, @Guacanoele — let's see what's going on.
A few questions: Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 126.96.36.199 on the primary and 188.8.131.52 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
Thanks for lending a hand, @kiltguy2112 and @Gren.