Hi @susanobermiller
I appreciate the thorough information you have provided in your post. I understand that your MAC address is blocked and you have a Nest WiFi, and you are trying to print, but it did not work. I'm here to help you find a solution together.
To assist you further, please attempt the following questions:
- How did you attempt to connect the printer?
- What type of printer did you use?
- Google Wifi doesn't support Wi-Fi Protected Setup (WPS) printers. If the customer has a WPS printer, they need to use the printer as a network printer, connect it to a computer via USB, and install the necessary printer drivers.
- Have you tried the password or network key more than once?
- Passwords and network keys are case-sensitive.
- Has the printer connected to this network previously?
- Does the printer have an interface screen?
- Are any devices able to print to the printer?
- Do you have any paused clients or devices?
- Do you use a modem and router combo?
In the meantime, you can do this troubleshooting:
- Restart your printer.
- Disconnect the modem from its power source.
- Unplug the Ethernet cable and power cord from the parent point.
- Remove the power cord from the child point.
- Leave everything unplugged for 2 minutes.
- Connect the power cable to the modem and allow the modem to fully turn on before proceeding.This process can take up to a minute.
Check for a router or switch upstream from the parent point.
- Disable the firewall and wireless connection of the upstream router or switch. If you don't know how to do that, please contact your internet service provider.
Check if the printer supports the correct encryption method.
- To double check, perform a Google search for the printer's make and model specs. Look for the encryption method.
- If you’re unable to locate the supported encryption, refer the customer to the manufacturer.
- If the printer doesn’t support WPA2-PSK (AES), it’s unsupported by Google Nest Wifi Pro, Nest Wifi, or Google Wifi devices.
- The customer needs to use the printer as an attached printer via a USB connection to a computer.
Very if the printer has a static IP address
- A printer might have a static IP address if it attempts to connect to an IP address outside of its DHCP range and could be due to an upstream router.
- If so, the printer more than likely has saved settings for the previous network it was associated with. Most of the time, this setting can be viewed on the printer. Go to Settings > WLAN > Advanced Wireless. If you can't find this information, use the printer's make and model to look for its manual in Google Search and use that to guide the customer.If you’re unable to find a manual, have the customer reach out to the manufacturer to reset the wireless settings on the printer.
- After they clear out the previous network settings of the printer, ask the customer if it can connect to the Google WiFi network.
Create a DHCP IP reservation for the printer.
- Reserve an IP address for the printer in the Google Home app, if possible.
- Verify the printer is up to date.
- Verify the devices that cannot send print jobs to the printer.
Let me know how it goes.
Warm regards,
Jeremy.
