Nest Pro Wifi 6E

[ajsheehan1]

Our entire house is outfitted with the Nest Pro Wi-Fi 6emesh system. We have four points throughout the house. I've noticed a number of issues that I'm having and this is a daily occurrence.

1. Many devices randomly disconnect from the Wi-Fi or lose connectivity even if I'm standing directly next to a Wi-Fi access point.

2. Streaming TV buffers multiple times throughout the day, even within 10 ft of one of the mesh devices.

3. During video conferencing calls I get complaints that my video freezes in and out at random points. Again this happens multiple times per day. I'm literally standing next to one of the devices when this happens.

4. Each of my Wi-Fi devices seem to be hot to the touch near the bottom despite being in an air flow space.

5. I could be standing next to a device with speeds well over 250 or 300, and it dials all the way back down to 2.5 or less. 

How can this happen after spending over $600 to have this mesh system?  I've read many, many similar complaints with the Nst Pro Wi-Fi 6e.

This needs to be fixed immediately or I need all of my money refunded.

[LovelyM]

Hello ajsheehan1,

Thanks for reaching out and I'm sorry for this experience.

Please answer the following: when did the issue start? Were there recent changes on your network? Is there a switch on your network? What troubleshooting steps have you tried so far?

Check if you've completed the recommended troubleshooting steps below. If not, please perform them and let me know if there are any improvements with your network.

• Ensure that you are using an undamaged Cat 5e or Cat 6 that’s securely plugged in to your modem and Google Nest Wifi Pro.
•  Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
• Change your Wi-Fi password and make sure it doesn’t contain spaces or special characters.
• Check for VLAN tagging and try to turn it off if you have it enabled.
• Change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers.
• Unplug the power from your modem and Google Nest Wifi Pro devices for 2 minutes.
• If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
• If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep me posted.

Cheers, 
Lovely

[LovelyM]

Hi ajsheehan1,

Have you tried the troubleshooting steps that I suggested? Let me know if that helped or not, so we can try something else. 

Sincerely,
Lovely

[LovelyM]

Hey there,

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Thanks, 
Lovely