Nest Wi-Fi does not pause my device.

[Jubei13]

I use the best Wi-Fi routines to help control my children’s connectivity. Over the last week it stop “pausing” devices. I did a full reset and reinstall and the issue still showed up. I realize the google recently launched a new version of the nest home system and feel if this is some way to encourage me to buy the new system it’s effects are quite the opposite.

[AbigailF]

Hello Jubei13,

Thanks for posting. I'm sorry to hear you're having an issue with the Google Home app. To confirm, have you tried using a different smartphone to see if the issue persists? Aside from a factory data reset and setup, have you done any other troubleshooting steps? We'll wait for your update.

Best,
Abi

[AbigailF]

Hey Jubei13,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hi Jubei13,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi