Nest WiFi Pro: Upload Speeds (160mhz) Degrade

[mw2796]

ISP 500dwn/500up. I run Google Home speed tests and can get similar speeds, but when I run a speed test with device(s)…I get around 420dwn/20-50up. 

I finally turned off 160mhz channel 5Ghz and now get matching dwn/up speeds around 280/280. 

is there a reason to why that toggle (160mhz) degrades my upload speeds on the new Nest WiFi Pro when it’s toggled ON?

[MichaelP]

Hello @mw2796 

WiFi technology has been evolving for a long time. So many new features have been introduced along the way that I am sometimes surprised it works as well as it does. In this particular case (channel width), to understand what's happening, we need to first understand how variable channel width works without the 160MHz option enabled. In that case, there are actually two channel widths possible: 20MHz and 80MHz. Devices that only support 20MHz channel width use the bottom 25% of the same range of frequencies as the 80MHz channel. Devices that support 80MHz use the whole channel, but they do their "signaling" (think of this as control information) using just the bottom 20MHz. That way any devices that don't support 80MHz will still see the channel as being busy to avoid interference.

Now, 160MHz channel width is a newer feature. When it's enabled, some (but not all) devices that would normally support 80MHz channel width can end up falling back to 20MHz operation. The result is lower performance (in your case, only when transmitting). Disabling 160MHz channel width allows those devices to use 80MHz in both directions. To be clear, this is a "bug" in the device, and having the 160MHz be a configuration option in the Nest WiFi Pro system is a workaround for exactly this situation.

I hope this helps you understand what you're seeing.

[haiyalaman]

I had a Cisco 5G router from2 years ago . which gave 450 Up and 40 down consistently on my laptop, Cisco app is terrible. so I moved to Google Pro E gives me 80 up and 32 down on same laptop. When will the bugs be fixed or should I return this and move back to cisco . I have  3 wifi cameras connected is these a way to reduce the band with used by those devices in router configuration

[Squyd5070]

I have seen the same thing. Try this:

1. Toggle back to the 160MHz setting on the Nest Wifi Pro
2. Power off the modem provided to you by your ISP
3. Power off ALL Nest Wifi Pro devices (main router AND Points) 
4. Restart any computers and phones with the slow speeds
5. Wait 5 min.
6. Power up the ISP modem
7. Power up the Nest Wifi Pro main router and points
8. Perform another speedtest

These steps can clear up what you are experiencing. Link speeds between router and device can (and do) fluctuate by the minute. You might see a link speed of say, 1733 up and 1733 dn, and 3 min later, its 1300 up / 1733 dn or 866 up and 820 dn. It changes moment by moment. But, if it starts out very low, its likely because your client device has connected to the 2.4 GHz band. The 5G and 6 G bands take longer to fully start and the 2.4GHz band has already claimed your device by then.

[Jeff]

Hi mw2796,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[mw2796]

Thanks everyone, I’ll try these options this weekend and look more into it. It’s frustrating to say the least. 

[AbigailF]

Hey mw2796,
 

Thanks for the update. We'll keep this thread open for a few days to give you time to update us.

Best,
Abi

[AbigailF]

Hi folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[mw2796]

Thanks everyone, I will try these adjustments this week when I get back into town. 

[LovelyM]

Hey everyone, 

Thanks for the assistance here, Abi.

We'll keep an eye on your update, @mw2796. We hope the adjustments suggested to you will fix your issue. 

@haiyalaman, to cover all bases, ensure that you are using either Cat5e or Cat6 cable that's capable of up to 1,000 Mbps. You can also try changing to a Google DNS server to see if there are any improvements in your speed test results.

Let me know how it goes. 

Best, 
Lovely

[haiyalaman]

@LovelyM , I was using the same cable came with the wifi pro 6  . initially  network was very slow but after applying some suggestion from  @AbigailF  It improved upload speed 30  to 100. I still don't see 450 speed I used to get with old cisco router When I do speed check from the app it say i have 650 download and 40 upload But on the laptop its show between 80-100.

[LovelyM]

Hello there,

@haiyalaman, thanks for updating us. There seems to be no issue with the cable that you are using. Aside from this laptop, what devices are getting slow speed tests? Can you check if the laptop is up-to-date? Can you also try changing the DNS for your laptop? Here are the steps:

1. Log in to Windows with an administrator account.
2. Open the Start menu then Control Panel.
3. Choose Network and Internet and then Network and Sharing Center.
4. In the left column, select Change adapter settings.
5. Right-click your active internet connection then choose Properties.
6. In the Networking tab, click Internet Protocol (TCP/IP) or TCP/Internet Protocol version 4 (IPv4) and choose Properties.
7. Select Use the following DNS server addresses: Preferred DNS server: 8.8.8.8 and Alternate DNS server: 8.8.4.4
8. Click OK to finish.

Keep me in the loop.

Thanks,

Lovely

[LovelyM]

Hey haiyalaman, 

I want to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Lovely

[haiyalaman]

@LovelyM ,

I am still having issue with speed on my laptops

[LovelyM]

Hi haiyalaman, 

Have you tried the steps I provided in one of my responses? Please answer the questions I asked prior to this for us to further isolate the issue. I'll also look for other steps that we can try here.

Cheers,
Lovely

[haiyalaman]

@LovelyM , I have implemented the DNS step and it improved the speed from 80 mbps to 200 MBPS. But my internet speed was 800 mbs. I used to get 400 mbps on my laptop.

I have 6 laptops in my network, should i add DNS for all to get the speed. I have 2 Chromecast and 2 fire sticks when watching a movies it buffers or the picture clarity deteriorates for few seconds.

[LovelyM]

Hello haiyalaman, 

I appreciate the clarification. Please go ahead and change the DNS on your other laptops and let's see what happens. If it's alright, try changing the WiFi password to re-establish connection with the devices in your network. Note: Make sure there are no spaces or special characters in the new password. 

Keep me posted.

Kind regards,
Lovely

[haiyalaman]

I changed other laptops but no use. Its very random means  I have 3 google hubs. When i am near one hub I got 500mBps . then I too my laptop next to main hub and the speed is 20 to 60 mbps. went back to the previous hub and i got 450mbps. both times I am  2 feet away from router.

[LovelyM]

Hey haiyalaman, 

Have you tried changing the WiFi password? If there are no improvements, try doing a speed test on your laptop that's hardwired to your Nest Wifi Pro. Tell me if the connection is much better that way. In the meantime, you can also prioritize your laptop and see what happens.

Looking forward to your update.

Many thanks, 
Lovely

[haiyalaman]

@LovelyM  Don't you think it silly to change password it  works. I have 30 devices that connect with same password so that is not an option.  Does google test the products before release 

[LovelyM]

Hello again haiyalaman,

If you are unable to change your password, we can try something else. Please set a static IP for your laptop and let me know if it works. You can follow the steps on this website. 

Reserve a static IP on your Google Home app before doing the steps above. This will ensure that the IP address that you are using is not being used by another device on the network. 

Keep me in the loop. 

Cheers,
Lovely

[LovelyM]

Hey haiyalaman,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

[LovelyM]

Hi haiyalaman,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Regards,
Lovely

[haiyalaman]

ON computers the speed improved. But for cromecast and fire stick what should i do for slow speeds 

[LovelyM]

Hello again haiyalaman, 

Please make sure that your Chromecast and Fire Stick are up-to-date. You may also try to disable Preferred Activities; if this setting is already off, you can toggle it on and off again. If the speed is still slow on both devices, I suggest factory resetting them and setting them up again. Check out the steps here on how to reset your Chromecast.

Let me know how it goes.

Thanks, 
Lovely

[haiyalaman]

Did u try all these test cases before releasing the product. since every one is having similar issues. instead of google fixing the software on the router why are you telling  users to do this, if not do that else do that. before changing to this new router. i had non of these issues

[mw2796]

Still nothing is working. Points have gone to a crawl at around 19-25mbps, but yesterday they were around 350 at the same time frame. 

It’s a shame, might return Nest Pro and go back to version 1 Google WiFi. 

[LovelyM]

Hey folks,

I'm sorry to hear that you are still having issues, @mw2796 and @haiyalaman. I'll pass along the experience that you're having with the Nest Wifi Pro to our product team.

In the meantime, could you please fill out this form with the needed information? A member of our specialist team will get in touch with you over email to help you resolve your concern.

I'll look forward to your response.

Thanks, 
Lovely 

[mw2796]

Lovely,

Unfortunately, I returned the (4) pack back to Costco this morning. After months of continuous issues, we could no longer have the troubles. 

Like everyone is saying, it’s a bad product. We are all in Google products (Protect, Nest, One, Drive, Photos, etc), but this is crazy! 

The largest company in the world releases the worst product that is the foundation and backbone of all things internet. 

I would discontinue the product and start over. Read all the tech reviews, comments on every site…it’s just poor. It’s not us, it’s the product. The original Google WiFi just worked. 

[LovelyM]

Hello there,

@mw2796, this is not the experience we want you to have and we understand your point. We'll take your words as feedback and we hope we can make it up to you in the future.

@haiyalaman, we got your form! I already bumped your case with our specialist team so they can reach out to you as soon as possible. Please expect an update from us via email. Here's your case number: 2178000033582.

Many thanks, 
Lovely

[mw2796]

No worries! Wanted to stay with the new system, but when it’s not built right and too many issues…it’s time to move on. Purchased the TP-Link Deco 6E from Costco and absolutely phenomenal. Constant speeds around 450u/d with no drop outs. 

Google should have stuck with V1 and added more parts instead of reinvent the system (ex. Google Messages and every version/failure). 

Using and having every Google product, this was a failure. The foundation being WiFi…they should focus on the heart first. The heart doesn’t beat, the entire system fails. 

[AbigailF]

Hi mw2796,

We're sad to see you go. If ever you change your mind, we're here to help.

Best,
Abi

[AbigailF]

Hey again everyone,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[LovelyM]

Hello folks, 

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Cheers, 
Lovely