11-22-2023 01:39 AM - edited 11-22-2023 01:44 AM
I just upgraded to the Nest Wifi Pro as my old Nest Wifi system was randomly disconnecting every now and then, very annoying. When setting up the new pro system, my closest point was testing at 300Mbps and the furthest one was testing at 68Mbps. I plugged in my LAN cables expecting the 450Mbps speed that my old Google Wifi & Nest Wifi systems had, however it only showed 150Mbps on both! I went online for support which was to basically factory reset it, it brought the speed up to 187Mbps. I'm very disappointed, this upgrade is actually a downgrade cutting my LAN speeds by 60-70%!
11-27-2023 11:39 AM
Hi supersabroso,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Best,
Dan
12-09-2023 05:40 AM - edited 12-09-2023 05:42 AM
That doesn't actually do anything. However, the good news is that the internal wifi speed test on the Nest Wifi Pro is busted. If you run 20 streams over iperf then you can get speeds up to 900mb/s using a LAN back haul. This still doesn't solve the disconnection issue and the slow speeds that many devices connect on. I identified this as a software weakness in the Google Wifi Pro system as it doesn't allow you to lock devices to the 5Ghz band or choose which point/satellite it will connect to like all their competitors will. This means that it's probalby slow because it's locked onto the wrong point (too far away) or the wrong band ie. 2.4Ghz so it's ultra slow (10mbps). Got an ASUS XD5 and it's way better, zero disconnections, everything works blazing fast as it lets you choose the point it connects to and exactly what parameters to hand out 5Ghz connections.
01-27-2024 02:49 PM
Hello supersabroso,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.
Thanks,
Dan
02-04-2024 01:13 PM
Hello there,
We haven't received your form. Have you had a chance to fill it out?
Kind regards,
Dan