cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Wifi Pro mesh - points show great connection, to weak connection frequently?

Maxxlava
Community Member

Hi, my new Google Nest Pro (4 points in total, one as router)  is frustratingly unreliable. The first month it seemed fine, all points tested great daily, after moving them around to optimize. None were ever weak,  always good to great connectivity when using the Home app to test.   Over the last 2 weeks, the one point farthest away drops to “weak” occasionally, and more and more frequently. This causes the nearby computer to lose the ability to use Teams/WebEx or other voice/video connectivity.

Do I have a bad point? I have tried moving it around the room, and always settle where it reads “great” only to have it drop to poor at some time in the day or next day. What would cause this? Nothing is changing in the environment.

2 REPLIES 2

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I have spent a lot of time optimizing location of my points as well, it can be frustrating for sure as there are many things that can change through the day that effects the signal.  My suggestion is , if possible, to hardwire the units to each other.  I know this isn't always possible, but it does offer the absolute best results.  Saying this, if not possible continue looking for the best signal possible and tweaking when needed.  

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Maxxlava 

I would start out by following the optimal placement advice: primary/router Nest WiFi Pro unit as close to the center of your home as possible with secondary/point Nest WiFi Pro units one room away from there in any direction (you _may_ be able to stretch this to two rooms, but until higher transmit power is enabled in the 6GHz band, I would stick to one room). From there, those secondaries will provide 2.4GHz, 5GHz, and 6GHz coverage to more distant clients.