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Nest Wifi absolute garbage after 6 months

Taralyn
Community Member

I was so excited about the Nest Mesh Wifi system. Had trouble right from the start but then everything settled down. I was receiving upload speeds around 800, and download speeds around 850 for 5 months. Then out of no where last week it had serious issues so after hours and hours of troubleshooting with customer support we did a full factor reset and I have yet to get upload speeds over 139. I have spent days and hours each call on the phone with them just for them to tell me the diagnostic report shows no issues... 

This is hands down the worst customer support I've ever dealt with! Currently still on hold 53 minutes into the call today and they are still saying the same bs answer. I need a replacement and they flat out won't send me one. (Still under warranty)

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, Taralyn.

I'm sorry to hear about the frustrations you've had with the Nest WiFi setup and with your attempts to get it worked out. When you posted this you were on hold with customer support. I wanted to follow up and see if you were able to get things worked out with them or if you still needed some help. If you're still looking for input, let me know and I'll be happy to help.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Taralyn.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks