Nest Wifi regularly disconnects then reconnects - Speed Test fails when connected to Wifi

[Hawkrock23]

I have a Nest Wifi router with two points. For the last few weeks, our devices will lose connection and then reconnect. This first started happening in the evening mostly but now happens throughout the day, many times per day. I have been trying to solve the issue today and have run multiple network restarts, rebooted the modem, router and all the points. I'll get connected back to the internet and run a speed test but it fails each time. It certainly seems to be an issue with the Nest Wifi but I can't figure it out.  

Note that I selected Web Browser in the platform but this happens on all devices (andriod phone, roku TV, etc.)

Hopefully someone out there can help me get this fixed!

Thank you

[Nestregrets]

Welcome to the club. See this thread:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-randomly-going-offline/m-p/103860/

and then prepare to be hugely disappointed because it is clearly not going to be solved anytime soon. Good luck.

[Hawkrock23]

Well **bleep**. Thank you though for sharing this. Been driving me crazy trying to understand what is going on.

[hschulz3]

Same.

[Hawkrock23]

Real bummer. Seems like Google doesn't care if they lose customers over this. They lost me that's for sure.

[Jeff]

Hey, Hawkrock23.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if anything at all has changed with your situation. If you still need help and want to pick up some troubleshooting with me, let me know and I'll be happy to work on this with you.
Thanks.

[Hawkrock23]

I've stopped using my Google nest wifi. It was a waste of money. If you want to provide a direct comment with regard to this widespread problem and Google's plan to resolve it, great. I don't want to waste my time walking through troubleshooting steps with you that we know won't work. Google knows of the issue and by last account had no intention to fix it for months. 

[Jeff]

Hi, Hawkrock23.

I'm sorry that you're frustrated with the product, but a lot of times troubleshooting can clear these things up. Currently there's also a firmware update rolling out for Nest WiFi, so it might be worth your time to see if that update clears up your issues with disconnects. Fixes take time to roll out as issues aren't the same across the board for all users and devices, so it takes a while to recreate the problems reliably and come up with a fix that improves the experience for everyone.

If you want to keep going on troubleshooting and trying the steps, I'll be happy to run through those with you.

Thanks.

[Jeff]

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hey, all.

Just as some added info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.

Thanks.

[Jeff]

Hi, Hawkrock23.

It's been a while since I've heard back from you, so I wanted to check in and see if you were still following this or if you have indeed moved on to a different solution. If I am able to keep working with you on this, let me know.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks