Nest cameras constantly dropping from nest wifi

[Abc123456]

There is another post about this but it's locked and I cannot add to it. I just switched from my older 7 year old router to nest wifi. I switched because my one nest camera on the back porch would lose it's signal from time to time. Now all nest cameras are losing signals even the two I have that are 5 feet and 10 feet away. It's not a signal problem, the home app says both cameras that are near the router have strong signals but they both will drop for about 10 mins several times a day. My old router does a better job. You would think a nest wifi connected to nest cameras would function flawlessly....nope. has this issue been addressed? 

[EdwardT]

Hi Abc123456,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the connection of your cameras. I'd love to know more about this and I have a few questions:

• Are there any other device getting disconnected from your Wifi?
• Are you using a modem and router combo?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Abc123456,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Abc123456,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward