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Nest hub disconnecting from internet

Lindy
Community Member

Hi, My new hub connected to the internet  perfectly for the first 10 days. Now it is disconnected nearly all of the time. My door bell has been recently delivered, and I am frustrated that I cannot install it.

I have rebooted both the hub and router.

Other than resetting the router, I have not changed any of the router settings or any of the other devices connected to the internet in the house since I set up the hub.

The hub occasionally tries to reconnect to internet and fails. No lights come on at any time on the hub. Rarely I get a message that there is a network problem and then a black screen, then a very jaggy screen image before it settles into a regular screen saver. After 10 minutes or so, the screen goes black again, and then the message to check the internet connection comes up.

Usually I just get a  message to check the internet connection. So the hub is useless for any of its functions as it sits disconnected nearly all the time. This has been going on for 2 weeks.

I have an Optus router with a Fetch box plugged into it. This is only 3m from the location of the hub.

Please let me know what to do, as I need a front door bell and cannot install it at the moment.

Thanks

2 REPLIES 2

ai
Community Specialist
Community Specialist

Hi there
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 5-9715000031483.
Kindly,
Ai

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS