09-03-2021 05:15 PM
Hi, My new hub connected to the internet perfectly for the first 10 days. Now it is disconnected nearly all of the time. My door bell has been recently delivered, and I am frustrated that I cannot install it.
I have rebooted both the hub and router.
Other than resetting the router, I have not changed any of the router settings or any of the other devices connected to the internet in the house since I set up the hub.
The hub occasionally tries to reconnect to internet and fails. No lights come on at any time on the hub. Rarely I get a message that there is a network problem and then a black screen, then a very jaggy screen image before it settles into a regular screen saver. After 10 minutes or so, the screen goes black again, and then the message to check the internet connection comes up.
Usually I just get a message to check the internet connection. So the hub is useless for any of its functions as it sits disconnected nearly all the time. This has been going on for 2 weeks.
I have an Optus router with a Fetch box plugged into it. This is only 3m from the location of the hub.
Please let me know what to do, as I need a front door bell and cannot install it at the moment.
Thanks
09-21-2021 10:11 AM
Hi there Lindy,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 5-9715000031483.
Kindly,
Ai
09-28-2021 03:11 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS