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Nest wifi randomly goes offline

Justhelpme
Community Member

Nest hubs keep going offline. Getting some Google help is virtually impossible. 

I have confirmed it’s not my internet provider.

I have done all the usual trouble shooting tips. I suspect it’s the router itself….. but who knows.

 

how do I get this sorted?

9 REPLIES 9

ph0enix
Community Member

In the same boat here...

Toy4Rick
Community Member

I have the older Google Wifi hubs and 2 keeps going offline lately. Pull the power and reboot, goes online for a while than right back offline

 

Not fun

deathkraiser
Community Member

Try disabling IPV6 in the advanced networking settings, and also try setting the DNS to custom (still point to google's DNS)

Jeff
Community Specialist
Community Specialist

Hi, Justhelpme.

Sorry about the connection issues you're seeing. Did you happen to see deathkraiser's suggestion here? Is that something you have tried yet?

Thanks.

ph0enix
Community Member

First trying others' suggestions to disable gaming and video conference preference. I did that yesterday. Now I have to wait a few days to see if it works.

Jeff
Community Specialist
Community Specialist

Hi, ph0enix. Yes, in some setups disabling preferred activities can help. If anyone is seeing an issue and have preferred activities set up, try clearing those out from the Home app. On the other hand, you can try setting some to see if the opposite is true for your situation.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, ph0enix.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

ph0enix
Community Member

No more problems since turning off gaming and video conference optimization.

Jeff
Community Specialist
Community Specialist

Perfect, ph0enix. I'll go ahead and mark this as resolved.

If anyone needs anything else going forward, please go ahead and start up a new thread.

Thanks!