Nothing by problems with nest wifi : Latest is warning about AP isolation

[ChopChop]

I bought Nest wifi when it first came out, but ended up sticking it back in a box in the garage as I could never get it working properly.  WFH desperation has had me trying again, but I'm still getting nowhere. 

I had everything up an running for a couple of days, but I kept experiening my old problem of intermittent disconnections. With Nest Wifi attached to the network the modem would drop connection without warning periodically. No discernible pattern.

Following various threads here I have done various restarts and resets. This has led to the latest problem: My Wifi Point wont now connect to the network and brings up the "Connect to same wifi-fi" message that talks about turning off AP isolation. 

There is no AP isolation option on my modem. Nothing in the modem settings has changed since this point was previously able to connect.  I've tried rebooting and factory resetting the point a number of times. I have lost 3 hours work on this today alone. 

I'm at my wits end with nest wifi.  Every time I try to resolve something it ends up worse. I have no idea whether I have resolved the disconnecting issue, but now I only have one wifi source and can't use the mesh functionality anyway.  

[olavrb]

Sounds like you haven't bridged your modem, and that you have bridged your Google Wifi device.

https://support.google.com/wifi/answer/6240987?hl=en

What you should do for the best experience, is to make sure your modem does not NAT and DHCP (you should get a public IP if connecting a device behind it, not a local ip/ RFC 1918), and that your primary Google Wifi device is set up in router/ NAT mode. Then you'll have a worry free experience.

Pro tip is also to use wired backhaul if possible.

https://support.google.com/wifi/answer/7215624?hl=en

[ChopChop]

Thanks for the reply, much appreciated. I don't that is it though. 

The modem is in bridge mode (it's a Virgin Media Superhub 3 - they call it "modem mode"). It has been restarted since this change was made. 

in the Google home app the wifi router mode is listed as "NAT (standard) mode".

Unfortunately running a cable is not an option, which is why I wanted a mesh system. 

[Jeff]

Hey, ChopChop.

Sorry for the connection issues you're having. That sounds like a huge headache. Also, thanks for letting me know what you've tried so far.

Since the connections are intermittent and it seems to be happening despite a proper setup and after factory resets, I'm going to go ahead and consult with an internal team here to see if they might have more insight on it. I'll let you know as soon as I hear anything back.

Thanks.

[Jeff]

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

[Jeff]

Hey, ChopChop.

It's been a while and I still don't any new info, but I wanted to check in to see if things were still the same on your end. If anything has improved, feel free to let me know, otherwise, we're still waiting on a fix.

Thanks.

[ChopChop]

No change. I had a message to organise a phone call but then the call never happened. I was forced to unplug the nest kit and pack it away.

Currently being forced to spend fortunes on 4g data trying to work from home.

[Jeff]

Hi, ChopChop.

I'm sorry to hear that, especially the difficulty you had trying to sync up with support. Have you already decided to go another route, or would you mind if I spoke with someone directly to have them reach out again? Let me know what you're thinking on this.

Thanks.

[ChopChop]

I don't believe they even tried to call. I didn't have a missed call or anything. They are welcome to contact me though. 

I may try the reset option again just because I don't know what else to try other than by another expensive system

[Jeff]

Once again, sorry about that ChopChop.

I'm going to contact an internal team here and have them reach out directly. They'll use your email address that you used to sign up for the forums. Along the way, I'll be here to work with you if you have any other questions or if anything else changes.

Thanks.

[Jeff]

Hey, ChopChop.

I'm not sure why support never contacted you. I know it's been quite a while now, but I did want to stir this back up again if you're still seeing the same issue. Could you let me know if you're still seeing this and if anything has changed in the situation?

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks