Slow speed with BT fibre

[Mikem11]

Just had BT fibre 500 installed. When using the BT smart hub 2 only, I get the full 500mbps.

I want to reconnect my existing Google Wi-Fi mesh network, so I removed the BT smart hub 2 and connected the google Wi-Fi router directly into the modem (after changing the PPPoE to BT default). Now my wifi network works, but I am only getting 65mbps.

how can I get the full 500mbps but still keep the google Wi-Fi ??

[lighx]

Try unplugging both your FIBER modem and google wifi router, this typically solves the issue.

[Mikem11]

Thanks for the reply, sounds too easy, but actually did work

[AbigailF]

Hey folks, 

Thanks for lending a hand, @lighx.
@Mikem11, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hello Mikem11,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[AbigailF]

Hi Mikem11,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi