My first challenge is completing the 'product' in the dropdown box above as I don't know which product I have! It's an AC-1304 - but don't know if this means it's a;
Goggle Wifi (Gen1)
Google Nest Wifi Pro
I went for Nest Wifi.....
I'm trying to connect a new Canon wireless printer to the network; TS3350. I'm following the installation instructions but it can't connect to the network.
Help please - thanks.
You'll find some things to try in these threads:
Hi. It's a Canon TS3350. No idea re the 2.4ghz band - but good thought. Google themselves suggested that the printer was getting confused with the 2 frequency networks associated with the main Nest network and suggested that I connected the printer to the Guest network which is 2.4ghz only. I haven't had chance to try this yet though. One concern I did have though is that if I set the printer up on the Guest network, would I only be able to print if my laptop was also on the Guest network - which would be a real pain.
I've established that the printer is 2.4ghz.
Does anyone know if this means that I MUST connect it to the Guest Google Nest network which is 2.4ghz only? But also, does this mean I need to be on the guest network to use the printer?
The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.
I you're going to connect the printer to your guest network, your device should be connected to the same guest network, whenever you're going to print.
Give these steps a whirl:
Let us know how it goes.
Thank you so much for your help here. It will probably be a few days before I can try this as my wife may get upset with me if I'm 'messing around' with the network when she's trying to work😂
Just for my own clarity, is the activity of initially connecting the printer to the mobile hotspot to force / trick the printer to connect to the master Google Nest network, thereby negating the need to attach the printer to the Guest network?
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Not sure if locking the thread means I can still access it or not? The help and advice has been great (thanks to everyone) bit I haven't had opportunity to try the solution of setting up a hotspot as I need to wait until I have access to 2 mobile phones.