Unable to connect new Canon TS3350 printer to Google Nest wifi

[lufcchelt]

Hi,

My first challenge is completing the 'product' in the dropdown box above as I don't know which product I have!  It's an AC-1304 - but don't know if this means it's a;

Nest Wifi

Goggle Wifi (Gen1)

Google Nest Wifi Pro

I went for Nest Wifi.....

I'm trying to connect a new Canon wireless printer to the network; TS3350.  I'm following the installation instructions but it can't connect to the network. 

Help please - thanks.

Ian

[olavrb]

You'll find some things to try in these threads:

• https://community.usa.canon.com/t5/Printer-Software-Networking/Can-t-connect-Pixma-TS9120-to-google-...
• https://community.usa.canon.com/t5/Printer-Software-Networking/MX920-won-t-connect-to-wifi-is-5g-is-...
• https://www.reddit.com/r/GoogleWiFi/comments/hyte4z

[lufcchelt]

Hi

Thanks very much for your help.  Unfortunately I still can't connect the new printer.

[Jhonleanmel]

Hey folks,

Thanks for the help, @olavrb.

@lufcchelt, is your printer only able to connect to 2.4 GHz band? What is the make and model of your printer?

Best,

Mel

[lufcchelt]

Hi. It's a Canon TS3350. No idea re the 2.4ghz band - but good thought. Google themselves suggested that the printer was getting confused with the 2 frequency networks associated with the main Nest network and suggested that I connected the printer to the Guest network which is 2.4ghz only. I haven't had chance to try this yet though. One concern I did have though is that if I set the printer up on the Guest network, would I only be able to print if my laptop was also on the Guest network - which would be a real pain.

[lufcchelt]

Hi.

I've established that the printer is 2.4ghz. 

Does anyone know if this means that I MUST connect it to the Guest Google Nest network which is 2.4ghz only? But also, does this mean I need to be on the guest network to use the printer?

Thanks 

[Jhonleanmel]

Hi lufcchelt,

The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.

I you're going to connect the printer to your guest network, your device should be connected to the same guest network, whenever you're going to print.

Give these steps a whirl:

1. Create a hotspot with a mobile phone. However, 2 mobile phones are required:
2. Use the first device to create a hotspot (mobile phone).
3. How to set up a mobile hotspot:
   • Android
     • Go to Settings.
     • Tap the Network & internet option.
       Select Hotspot & tethering.
     • Tap on Wi-Fi hotspot.
     • Set up the hotspot name and password the same as the primary network.
     • Choose the AP Band > 2.4 GHz band > Apply.
   • iOS:
     • Go to Settings.
     • Tap on Cellular. Tap the slider to turn Cellular Data on.
     • Under Cellular, tap the slider to turn Personal Hotspot on.
     • Tap the slider next to Allow Others to Join.
     • Set up the hotspot name password the same as the primary network.
     • To change the hotspot password, under Personal Hotspot Wi-Fi Password.
     • To change the hotspot name, go to Settings > General > About > Name.
4. Use the second device to connect to the mobile hotspot.
5. Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
6. Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
7. Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.
8. Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.

Best,
Mel

[lufcchelt]

Hi Mel

Thank you so much for your help here. It will probably be a few days before I can try this as my wife may get upset with me if I'm 'messing around' with the network when she's trying to work😂

Just for my own clarity, is the activity of initially connecting the printer to the mobile hotspot to force / trick the printer to connect to the master Google Nest network, thereby negating the need to attach the printer to the Guest network?

Thanks again.

Ian

[AbigailF]

Hey lufcchelt,

Yes, you're basically tricking your printer to connect to the hotspot first as you'll have to set a 2.4 GHz band for it. Let us know once you're able to do the steps.

Regards,
Abi

[lufcchelt]

Thank you.

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[lufcchelt]

Hi Mel,

Not sure if locking the thread means I can still access it or not? The help and advice has been great (thanks to everyone) bit I haven't had opportunity to try the solution of setting up a hotspot as I need to wait until I have access to 2 mobile phones.

Kind regards

Ian

[Jhonleanmel]

Hi lufcchelt,

This thread will still be available for viewing, but you won't be able to reply. Feel free to create a new thread if you have other questions or concerns.

Best,

Mel