10-28-2023 02:17 PM
Hello,
I’m using my Google mesh router with an ATT Gateway. I configured IP passthrough on the Gateway to the MAC address of one of my Google wifi routers. When I go to configure the Google mesh router in Google home, the app sees the device and I scan the QR code. However, the connection to it fails despite being on the setup SSID. The strange thing is that I can still pull pages and connect to the Internet from the setup SSID, so I should be able to connect to the device from Google Home. Has anyone else experienced this issue?
11-24-2023 08:17 PM
I am having the same issue
11-27-2023 12:05 PM
Hi folks,
Apologies for the inconvenience ― let's get this sorted out.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Are you setting up Google Wifi or Google Nest WIfi? Also, do you have Internet from your modem?
Give these steps a try:
Let us know how it goes.
Best,
Dan