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Unable to connect to wifi through Google Home

Community Member


I’m using my Google mesh router with an ATT Gateway. I configured IP passthrough on the Gateway to the MAC address of one of my Google wifi routers. When I go to configure the Google mesh router in Google home, the app sees the device and I scan the QR code. However, the connection to it fails despite being on the setup SSID. The strange thing is that I can still pull pages and connect to the Internet from the setup SSID, so I should be able to connect to the device from Google Home. Has anyone else experienced this issue?


Community Member

I am having the same issue 

Community Specialist
Community Specialist

Hi folks,


Apologies for the inconvenience ― let's get this sorted out.


A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Are you setting up Google Wifi or Google Nest WIfi? Also, do you have Internet from your modem?


Give these steps a try:


  1. Inspect the bottom of your main point for the setup network and setup code.
  2. Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
  3. If you are already connected, I need you to forget that network and reconnect.
  4. If not yet, you can connect to it and use the setup code as the password.
  5. Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
  6. Reinstall your Google Home app.
  7. Attempt setup.
  8. Try another phone.
  9. If the issue persists, factory reset your device.

Let us know how it goes.