Varying speed test results

[Nathanie1]

Hello,

I am noticing VASTLY different WIFI speed reports...

Via the Google Nest App


But fast.com and speedtest.net are reporting numbers much much lower...

I have two hubs relatively close to me, so I don't believe it to be an issue with where I am positioned with my laptop.

What do you think could be the cause of this inaccurate reporting?

[Foggerton]

Check the Google Home app and confirm if your device is connected via 2.4 or 5ghz.

[Nathanie1]

Where in the app would I find that configuration information?

[EdwardT]

Hi folks,

Thanks for reaching out. The speed test that you're getting from the Google Home app is the speed that your Google Wifi is getting from your modem. To isolate the issue, could you also try doing a mesh test to see if your Wifi points have good connection?

Looking forward to your response.

Thanks,

Edward

[Jeff]

Hi,Nathanie1.

I just wanted to jump in real fast to see if you saw Edwrad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,

- Jeff

[Nathanie1]

I've tried the mesh connection testing a few times, and it's always returned a great connection. 

[Jeff]

Hey, Nathanie1.

Thanks for letting me know the results of your mesh test. Can you check two things for me real fast?

• Check in the Home app to see if you have any preferred activities set up. If you do, remove any that are there.
• If you do a speed test, then prioritize a device on your network and run another speed test, do you notice any changes in the results? 

If you could check those two things out, we can start narrowing down what is happening.

Thanks,

- Jeff

[Jeff]

Hey, Nathanie1.

I'm checking in to see if you were able to try those two things out and if you had results to share.

Thanks,

- Jeff

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
- Jeff