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Wi-Fi & Nests

Kdossett
Community Member

I'm about ready to get rid of all Google devices and go to something different. Losing connectivity to my Wi-Fi for all of my nests in the house is getting to be absolutely ridiculous. I unplug everything and plug them back in and they still not connect. I always have to unplug my router and then go to each device and reset them and set it up in my Google Home app again. It is definitely not worth the hassle and if Google does not get this fixed soon, as I see many many others are having this issue, they will lose a lot of customers!

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Kdossett 

Sorry to hear you are having so much WiFi issues.

Are you using a Google WiFi device? I know some WiFi routers are having issues if there are to many devices connected. 🙄

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @RXShorty.
@Kdossett, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

LovelyM
Community Specialist
Community Specialist

Hello Kdossett, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best, 
Lovely

Kdossett
Community Member

I've done everything short of unplugging them and boxing them up into storage. They seem to disconnect every 7 to 10 days and I have to delete the entire house and start all over again because nothing works. I have unplugged them and let them sit for a while and plug them back in, I have unplugged my router for 30 minutes and plugged it back in I have updated all apps, and so many other things and it just keeps happening. 

LovelyM
Community Specialist
Community Specialist

Hey Kdossett, 

This certainly hasn't been easy for you. Please fill out this form so our specialist can contact you and take a closer look at your issue.

Looking forward to your response.

Best,
Lovely

Aceslick911
Community Member

Question to you and anyone with similar issues - did you try setting the dns settings back to automatic or to 8.8.8.8?

lots of users report flaky connections when dns server is forced to isp or something else not very reliable 

AbigailF
Community Specialist
Community Specialist

Hello everyone,
 

@Kdossett, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
 

@Aceslick, thanks for the suggestion. Feel free to let us know if you have any issues you need help with.

Thanks for lending a hand, @LovelyM.

 

Cheers,

Abi