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WiFi connection disconnect and dropping or offline devices

Tide
Community Member

Google nest is 10 months old worked fine till 3 weeks ago! Now it drops connection, reconnects when Google home app says it’s off line. Google home app for devices has main nest listed as off line but when doing nest test between two nests Google Hone says both are online and  working?!?!  
watching Netflix with Chromecast and Netflix starts spooling and I check Google Home and Chromecast is listed as off line with no WiFi hook up. The main nest is 10ft away and the WiFi is on as phones are connected!!!  
this is just crazy. What is happening ? as there is no online information to help. This is frustrating as I’m not a computer tech. 

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

Known long standing problem:

Nothing you can do about it but wait for a fix from Google.


I don't work for Google.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help.

@Tide, that certainly hasn't been easy for you ― check out this link for more information.

 

As of now, do you have a WiFi connection? Are the devices on your Google Home app still showing as offline? What Google Home/Nest devices are working? What is the status of the LED light on your devices?

 

I'll be waiting.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Thanks,

Dan