google nest - slow speed hooked to xfinity wifi

[frogstomp34]

My internet speed is super flow with the google nest (4mbps) --- i have a xfinity modem that it's hooked to alone that modem's signal runs at 200mbps but if run off the nest network that plummets to the single digits.  I have two points hooked up to the nest router.   I have disable the xfinity router/network to avoid and conflict - but that has no impact.  I don't understand why the Nest would be so low.  I have done a bunch of reboots, changed out the cable to the modem etc... but all same result.  I have very little on the network..   

[Jhonleanmel]

Hey frogstomp34,

Thanks for posting and sorry for the delay — let's see what's going on. 

How many devices have a slow internet connection? Also, do you have any paused devices? Also, are you using a CAT5 or CAT6 Ethernet cable?

Give these steps a try:
 

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey frogstomp34,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey frogstomp34,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel